Last Updated: Jan 2024

This DriveHQ Privacy Policy ("Privacy Policy") explains how information is collected, used and disclosed by Drive Headquarters, Inc. and its business divisions including Pleasant Systems.in ("DriveHQ", "Pleasant Systems", "we", "us"), and applies to information we collect when you use or access our websites (www.DriveHQ.in and www.Pleasant Systems.in, etc.), products, services or applications (collectively, the "DriveHQ Services"), or when you otherwise interact with us. We respect the privacy rights of users and recognize the importance of protecting information collected about you. If you use the DriveHQ Services as part of an organization that has an agreement with DriveHQ, the terms of that organization’s contract for the DriveHQ Services may further restrict our collection or use of your information more than what is described in this Policy.

Changes to This Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). If there are material changes to this Privacy Policy, we will notify you by email, or a notice on the home page prior to the change becoming effective. We encourage you to review our Privacy Policy from time to time to stay informed about our privacy policies and the ways we protect your privacy. Your use of any of the DriveHQ Services after the posting of such changes shall constitute your consent to such changes.

Information Collected

Information You Provide To Us. We collect information you provide directly to us. For example, we collect information when you register with DriveHQ for an account, create or modify your profile and online account, access and use the DriveHQ Services (including but not limited to when you upload, download, collaborate on or share files or other information), participate in any interactive features of the DriveHQ Services, participate in a survey, contest, promotion, sweepstakes, activity or event, make a purchase, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us.

The types of information we collect directly from you may include your name, username, email address, your picture, postal address, phone number, information about your data storage preferences, employer’s name, job title, transactional information (including services purchased or subscribed to and billing address) as well as any contact or other information you choose to provide. Please be aware that the information you choose to provide in your DriveHQ profile may reveal or identify information that is not expressly stated (for example, if you choose to provide your picture, your picture may reveal your gender. We also store the files or other information that you upload or provide to the DriveHQ Services ("Content") in order to be able to provide you with the features and functionality of the DriveHQ Service.

Unless you have purchased a DriveHQ Enterprise account or higher DriveHQ Service offering and you have entered into a Business Associate Addendum to the DriveHQ Service Agreement, you agree not to upload and/or collaborate Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability of 1996 Act as amended ("HIPAA"); DriveHQ disclaims all liability for such PHI.

Information We Collect Automatically When You Use the DriveHQ Services. When you access or use the DriveHQ Services, we may automatically collect information about you, including:

• Usage Information: We monitor user activity in connection with the DriveHQ Services and may collect information about the applications and features you use, the web pages you visit, the sizes and names of the files or folders you upload, download, share or access while using the DriveHQ Services, the Content you access and any actions taken in connection with the access and use of your Content in the DriveHQ Services.
• Log Information: We log information about you when you access and use the DriveHQ Services including your Internet Protocol ("IP") address, access times, browser type and language, Internet Service Provider ("ISP"), the Web pages that you visit, the Content you use and the URL of the Web page you visited before navigating to the DriveHQ Services.
• Device Information: If you access the DriveHQ Services from a mobile device, we collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type).
• Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the DriveHQ Services and your experience, customize your experience and preferences, allow you to access and use the DriveHQ Services without re-entering your member ID and/or password, understand which areas and features of the DriveHQ Services are most popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are digital images that may be used in the DriveHQ Services or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies and how to disable them, please see "Your Choices" below.
• Third party cookies: the use of cookies by third parties you may sign-in from into the DriveHQ Services and/or third party applications, is not covered by our privacy policy. We do not have access or control over such cookies.
• Third Party clear gifs: Our third party partners may employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.
• Google AdSense: We may use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.in/privacy_ads.html
• Advertising Cookies: We may partner with third parties such as Google, Microsoft, Yahoo, Apple, Facebook, Twitter and Quora to manage our advertising on other sites. Our third parties may use technologies such as cookies to gather information about your activities on this site and other sites you visit in order to provide you advertising based upon your browsing activities and interests.

You may opt out of third party tracking by these cookies by visiting their privacy policy page, e.g.: https://www.google.in/policies/technologies/ads/ for Google.

Information We Collect From Other Sources. We may also obtain information from third parties and combine that with information we collect through the DriveHQ Services. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the authorization procedures determined by the social media service.

Use of Information

We may use the information we collect about you for a variety of purposes, including to:

• Provide, operate, maintain and improve the DriveHQ Services;
• Enable you to access and use the DriveHQ Services, including uploading, downloading, collaborating on and sharing Content and sending emails on your behalf;
• Send you technical notices, updates, security alerts and support and administrative messages;
• Provide and deliver the services and features you request, process and complete transactions, and send you related information, including purchase confirmations and invoices;
• Respond to your comments, questions, and requests and provide customer service and support;
• Communicate with you about services, features, surveys, newsletters, offers, promotions, contests and events, and provide other news or information about DriveHQ and our select partners;
• Process and deliver contest or sweepstakes entries and rewards;
• Monitor and analyze trends, usage, and activities in connection with the DriveHQ Services and for marketing or advertising purposes;
• Investigate and prevent fraudulent transactions, unauthorized access to the DriveHQ Services, and other illegal activities;
• Personalize and improve the DriveHQ Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the DriveHQ Services;
• Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;
• Enable you to communicate, collaborate, and share files with users you designate; and for other purposes about which we notify you.

Processing

By accessing or using the DriveHQ Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries and territories, which may have different privacy laws from your country of residence.

Sharing and Disclosure of Information.

We will not share personal information about you or any Content with any third parties except as described in this Privacy Policy or in connection with the DriveHQ Services. For example, we may share personal information about you including as follows:

• Vendors, Consultants and Other Service Providers: We may share your information with third-party vendors, consultants and other service providers who are working on our behalf and require access to your information to carry out that work, such as to process billing, provide customer support, etc.
• Corporate/Group Account: If you are a sub-user of a group account, or if you had a standalone account but later joined a group account, then information concerning your use of the DriveHQ Services, your account profile info and data stored in your account may become accessible to the group administrator.
• For Sharing, Collaboration or Publishing: You may share your information with third parties who you choose when you use the sharing or collaboration features in the DriveHQ Services. Your name, email address, information from your profile and any Content you choose to share will be shared with such third parties, and such third parties may access, download or modify your data, or communicate with you. You may publish your Content and share with anybody on the Internet. You have full control on how you want to share, collaborate or publish.
• Third Party Applications: The DriveHQ Services can work with some third-party applications or services, such as through our Single-Sign-On API or DriveHQ partnership programs. If you choose to use any such third-party applications or services, you may share information about you including your username and any Content you choose to use in connection with those applications and services, and such third parties may contact you directly as necessary. This Privacy Policy does not apply to your use of such third-party applications and services, and we are not responsible for how those third parties collect, use and disclose your information and Content. We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services to learn more about their information and privacy practices.
• Compliance with Laws: We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the DriveHQ Services, (d) to protect DriveHQ, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. The party that receives the information must sign a non-disclousure agreement.
• Aggregated or Anonymized Data: We may also share aggregated or anonymized information with third parties that does not directly identify you.

If you have any questions about this Privacy Policy, you can contact us at privacy@DriveHQ.in. DriveHQ shall respond within 3 business days.

Security

While no service is completely secure, DriveHQ takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and deletion. For example, we offer tools to encrypt your Content when it is stored in our data center. In addition, sensitive information such as your credit card number or password is encrypted with SSL during transmission over the Internet.

The servers on which personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is completely safe. In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

You may access your account information and our service only through the use of an individual username and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.

Unless you have purchased a DriveHQ Enterprise subscription account or higher, you agree not to upload to or collaborate through the DriveHQ Services any Personal Health Information as defined by the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA).

Your Choices

Account Information & Retention. You may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at support@DriveHQ.in. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to deactivate your account, please email us at support@DriveHQ.in. We may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 3 days. To request removal of your personal information from our blog or testimonials, contact us at the email address listed above. In rare cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.

Promotional and Newsletter Communications. You may opt out of receiving promotional and newsletter emails from DriveHQ by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing support@DriveHQ.in with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the DriveHQ Services or those about your online account or our ongoing business relations.

Cookies.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you reject browser cookies, certain functionality of the DriveHQ Services will not work.

California Residents

Under California law, California Residents who have an established business relationship with DriveHQ may choose to opt out of DriveHQ’s disclosure of personal information about them to third parties for direct marketing purposes. DriveHQ does not disclose personal information to third parties for direct marketing purposes.

Single Sign-On

You may log in to our site using sign-in services such as Facebook, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.

Social Media Features and Widgets

The DriveHQ Services may include social media features. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on a DriveHQ Service. Your interactions with these features are governed by the privacy policy of the company providing it.

Blogs and Forums

Our web site offers publicly accessible blogs, community forums or customer support forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

Links to Third Party Websites

We may place links on the DriveHQ Services. When you click on a link to a third party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of DriveHQ. We encourage you to visit their websites and review their privacy policies.

Our Policy Toward Children

The DriveHQ Services is not directed to individuals under 14. We do not knowingly collect personal information from children under 14. If you become aware that a child has provided us with personal information, please contact us at support@DriveHQ.in. If we become aware that a child under 14 has provided us with personal information, we will take steps to delete such information.